Terms y conditions of use

1 Certificates

C.I. Triángulo de Oro Joyeros S.A.®, a Colombian company that has been on the market since 1991, gives you a certificate of authenticity of emerald and diamond, which are guaranteed to have been evaluated by gemologists listed at the Gemological Institute of America (G.I.A.). The emerald is one of the most delicate gemstones. The defects and inclusions of the emeralds are natural. The warranty does not cover damages to gems, stones or emeralds due to blows or bad use of the wearer. Any warranty request must be made with the original payment receipt. The maintenance of the jewel will be made one year after the purchase. The jewelery is responsible for the maintenance of the jewel only one year after the purchase but not its replacement, is understood as replenishing the fact of including, adhering or embedding new gems to the jewel, when the gems fall they must facilitate and / Or provide the bearer, not the jewelry.

2 Secure Shopping

C.I. Triángulo de Oro Joyeros SA® is recognized as one of the jewelery stores that guarantees the security and integrity of its users and / or customers who choose it as their favorite store, for that reason, we take responsibility for not divulging any data or Information that you as a user are offered freely to our database, as this information is for institutional use for informational purposes only, which will give you the knowledge of our offers, discounts for our products and congratulations on special dates.

3 Privacy Policy

CI Triángulo de Oro Joyeros SA is recognized as one of the jewelery stores that guarantees the security and integrity of its users and / or customers that choose it as their favorite store, for that reason, we have the responsibility of not divulging any data Or information that you as a user that we find offers freely to our database, since, this information is for institutional use for informational purposes only, that will give you the knowledge of our offers, discounts for our products and congratulations on special occasions, So that through authorized by the customers, at the beginning of the transaction, when the personal data voluntarily supplied; C.I Triángulo de Oro Joyeros S.A.®, demonstrates through the privacy policy of the treatment given to that personal information of our clients. Due to the service we offer for the virtual environment and we go under this provides, knowing this need CI Triangle Gold Joyeros SA®, keeps you informed about the movements and changes that require privacy policies with the virtual environment, for this reason we request Your help to keep up with these changes. The information provided by our clients will be forwarded to the authorities, when required by a court order. Purchases made C.I. Triángulo de Oro Joyeros S.A.®, authorizes us to consult and request credit information, the financial and commercial performance of service to others, even in countries of similar nature to the information center CIFIN S.A., generating a query footprint.

4 Trademark and Copyright

C.I. Triángulo de Oro Joyeros S.A.® is protected by trademark rights and national and international copyright laws, including: design, video, illustrations, products, images, creations, logos and trademarks remain the property of C.I. Triangle of Gold Jewelers S.A.®, as well as collections and everything relevant to the realization of events created by C.I. Gold Triangle Jewelers S.A.®. The name, brand and respect or respect of C.I. Triángulo de Oro Joyeros SA located on our website, registered or not, are trademarks or services of the C.I. interface. Triángulo de Oro Joyeros SA® Any use, including republishing, distribution, reproduction, modification, transmission, display or representation of our trademark.

5 Information Collected

C.I. Triángulo de Oro Joyeros SA®, we only collect the information of the people who enter their personal data to make a purchase, among those data are, email, address, telephone, name, city, for any reason we store your credit card data Or other means of payment, since this information is fully protected by the PayU platform.

6 Use of information

C.I. Triangulo de Oro Joyeros S.A.®, we will use the above information to deliver your orders and to provide services related to the activity of C.I. Triangulo de Oro Joyeros S.A.®, or for the operation of our business. In addition, some of this information is stored in our customer database. We use this information to send and track orders. We may also use this information, from time to time, to make contact information about our products, services, sales or special promotions of our store. If you prefer not to be contacted about our special offers of products or services, please notify us at the following email address: triangulodeoroci@gmail.com but please bear in mind that this process may take several days to effect your request.

7 Storage of collected data

C.I. Triángulo de Oro Joyeros SA, stores the data collected in a rigorous way, where only duly authorized, specialized and knowledgeable people of the data processing policies are responsible for handling them to avoid their being used for purposes other than those described in the Policy. Privacy. Any additional treatment that is given to the data will be informed and the user will be asked for permission.

8 Warning report on plagiarism or replicas of our trademark

The only sites authorized to sell products using our C.I. Triángulo de Oro Joyeros SA, our website www.triangulodeoro.com.co and our stores described on this page, if someone intends to sell through another channel, we warn our users not to use these unauthorized means, any information about plagiarism of our brand can inform us to our email: triangulodeoroci@gmail.com

9 Guarantee of our products

C.I. Triángulo de Oro Joyeros SA guarantees that the material with which each piece is made is of the quality indicated in the catalog description, it is also guaranteed and certified the authenticity of the stones, this guarantee Does not cover the natural wear and tear suffered by the Product with the use, nor the damages originated by misuse of the same, such as: Breaking of a stone, scratches, damage originated in the jewel by contact with sweat, chlorine, salt water, chemicals, cleaning products, hot water, perfumes, creams and lacquers, chain break or bracelet, natural changes in precious or semi-precious stones. All the garments in white gold have a beautification with a material called rhodium, which disappears over time especially when the garment is exposed to chemicals such as creams or perfumes and others, it is recommended that the client make a rhodium coating for at least every 6 months to maintain its beauty which must be paid separately and is not part of the guarantee, unless the seller expresses that they will do a maintenance for free. Gemstones in general are very sensitive to hits, detachment and in some cases scratches, special care is advised to avoid this type of mistreatment that will end up deteriorating the jewel.

10 How to claim a guarantee if you require it

If you have purchased a jewel on our website, you must take it to our main address Carrera 7 No 115 - 60 Local B-121 Hacienda Santa Bárbara Shopping Center, if you buy it in one of our physical stores, you must take it to the store where you bought it.

11 Replacements

C.I. Triángulo de Oro Joyeros SA® is authorized to make changes up to 10 calendar days after the purchase, provided the product is in perfect condition, it has not been used, it is returned with the case and with the original invoice, in this case the customer You may change it for a similar product giving the surplus, no refund will be made unless it is a guarantee exchange for defects in the pledge in accordance with the standards required by the Superintendence of Industry and Commerce of Colombia or by any other applicable standard.

12 Purchase of gold

For the purchase of gold, the valuation and testing of the material (which must always come in the presentation of a jewel used in no time will buy gold powder or bar) and will be exchanged for another garment or for money if is the case.

13 Miscellaneous

C.I. Triángulo de Oro Joyeros SA® Informs that all the images on the page have been edited to be more pleasing to the eye, therefore we are not responsible for differences in the real appearance, color, size, texture, since there is always a difference between the real jewel and the jewel that is seen in any device, as the appearance of the device depends on the configuration of the device and the characteristics of the equipment.